What is our refund policy?

Unfortunately, we do not offer refunds on memberships or single items under any circumstances if you have already made at least one download. As a WordPress theme and plugin provider, we emphasize that all our products are digital goods that cannot be returned or refunded once purchased.

Refunds Policy

Our strict no-refund policy aligns with industry standards for digital goods. Since our products are intangible, it is impossible to guarantee that a user has not used or copied our product after receiving a refund.

Key Points of Our Refund Policy

The no refund policy applies to all our products, including themes, plugins and memberships.

We do not offer refunds for any reason if you have already made at least one download.

If you encounter a non-technical installation issue, we encourage you to contact our support team for assistance.

If we are unable to get a purchased add-on to work, we may offer an exchange for another product at no additional cost, including memberships.

We understand that purchasing digital goods may raise concerns. However, we believe our policy is necessary to ensure the integrity of our products and provide the best possible experience for our customers.

If you have any questions or concerns about our no-refund policy, please feel free to contact us with email：admin@wpvast.com